Shipping policy
Policy
Medforte dispatches all orders received before 3:00pm on the same business day, so that your items arrive at your doorstep as soon as possible.
Medforte is not liable for any delay or loss of items due to change of delivery addresses after checkout, or mistakes made by customers.
Customers are liable to cover the cost of fees if an item is undeliverable and returned to Medforte due to incorrect delivery address or unsuccessful delivery.
Delivery Fees
We offer free Standard Shipping for orders over $100.
There will be an option for Express Shipping at checkout.
Shipping Times
We use a selection of courier services with approximate shipping estimate times below:
Australia
| Express | 1 - 2 | Business Days |
| Metro | 3 - 5 | Business Days |
| Regional | 5 - 8 | Business Days |
| Remote | 8 - 10 | Business Days |
New Zealand
| Express | 2-4 | Business Days |
| Standard | 4-7 | Business Days |
We pack and dispatch all orders received before 3pm on the same business day. Orders received after 3pm will be dispatched the following business day. Courier deliveries are made during business hours, Monday to Friday only. Delivery is not available on weekends, public holidays or after business hours.
Once your order has been dispatched, we will provide tracking information to you via email. It is your responsibility to provide a correct delivery address and ensure someone is available to take collection and sign for the delivery.
Please contact us if you have any special shipping requirements.
PO Boxes & Authority To Leave (ATL)
We are unable to deliver items to PO Box addresses as delivery orders are sent via courier services.
If you prefer for your package to be left in a safe spot by our courier, please include this in the instruction box at checkout.
Reasons For Order Delays
Entry of incorrect or incomplete address during checkout.
Incorrect payment information entered during order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
In the event an order is flagged for verification we may need to get in contact via phone before dispatching. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
International Shipping
We ship to New Zealand via NZ Post through our Australian warehouse. We do not offer international shipping to other destinations at this time.
